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When seconds count, you're no safer than your security system.
A response center, properly designed to U.L. specifications, with redundant systems in place and operated by properly trained, experienced personnel is your greatest assurance of maximum protection of your vital interests.
Whether it is a residential, business, or industrial environment, a state-of-the-art response center will provide your greatest peace of mind.
WE KEEP YOU INFORMED
We have several systems in place to keep you up-to-date with your accounts every moment. First, and most important, is the telephone. Our operators are always happy to answer any questions you might have. We also offer TECH CENTER, DEALER ACCESS, REMOTE DOWNLOADING, WEEKLY REPORTS, and several other forms of communication to keep you in touch with us at all times. Here is a brief description of 3 of our communications systems.WHAT IS TECH CENTER?
TECH CENTER is an optional Grand Central Station software product that enables technicians to test alarm panels without talking to Central Station operators. With TECH CENTER, technicians dial a stand-alone PC running a Voice Processing application and key in their information using a telephone keypad. TECH CENTER allows a technician to place an account on or off no action, then to call back later and listen to a "word" playback list of the account's alarm history.FEATURES
- Capability to place accounts on or off NO ACTION.
- Playback of alarm history, including time and date information.
- Voice Mail and Central Station broadcast message capability.
- Log-in and pass-code checking.
WHAT IS DEALER ACCESS?
Grand Central Station's DEALER ACCESS system allows dealers to examine, modify, and create their own account information. Dealers accomplish these tasks by using a standard personal computer (no special software needed) and modem. When you connect with our system you can either display the information you need, download it or print it. You may also make changes to your account through DEALER ACCESS.WHAT IS REMOTE DOWNLOADING?
REMOTE DOWNLOADER is a Grand Central Station custom software system that allows us to fax and/ or electronically transmit reports, documents, alarm incidents and dealer activity reports.
FEATURES
- Sends reports to specific dealers.
- Automatically sends activity reports without operator intervention.
- Sends incident reports to dealers immediately after incident is processed. Sends virtually any report we can generate... Immediately!