Customer Care

Grand Central Station is committed to the principle that success is achieved by providing unmatched customer service.

Our staff is available to you 24-hours a day, whether in an emergency or if you have a simple question; we are here for you. When you do call – there will always be a live person on the other end of the line ready to assist you.

We have built our dealer support programs to allow you the flexibility to choose the business tools that suit your needs.

E-Link provides the option of using a web browser to access real-time account information:

• View up-to-the-minute alarm history
• Put systems in test mode
• Perform false alarm tracking
• Make data entry changes

Tech Center enables technicians to test alarm panels independent of Central Station operators:

• Place accounts on or off no action
• Playback of alarm history
• Log-in and pass-code verification

Mobile Interactive Manager provides the option of using a PDA or web-enabled cell phone to:

• View account information
• Put on account on test
• View signals in real time
• Put an account back online

Flexible Activity Reporting provides a tool to customize and automate report transmission:

• Email, fax or mail activity reports to your clients on a daily, weekly or monthly basis.